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Frequently Asked Questions

Q Is Hotel The Spot a Hostel or Budget Inn?

AHotel The Spot is a Hostel with facilities of a budget Inn. All rooms are private & ensuite with option of standard (without Air-con), Air-con and Superior rooms. There is separate lounging area where travelers can meet and chat, use internet and restaurant facilities Breakfast and free wifi is provided to all guests.

QHow can I contact Higher management incase of any assistance / help / problem with staff / service / facilities?

A Ask front desk to put you in touch to General Manager or you can email us at hotelthespot@ymail.com from internet facility at our hostel. All emails & their replies are marked to Higher management and owners. Your problem will be addressed earliest. Be assured we are here to make your stay comfortable, safe and convenient.

Q Why should I book airport / station pickup from Hotel The Spot?

A Booking Pickup with us is best way to reach us if:-

  • You are coming to this area for first time.
  • You have luggage.
  • IMP-You are arriving after 6PM or before 8Am.
  • You are more than 1 person.
  • Want hassle free transfer on arrival.

Also Front desk is expecting you as driver informs Front desk on pickup.

Q Is it OK to use the public transport from airport / Station to Hotel The Spot?

A It is OK and safe to use public transport like the Airport Metro, Train, Taxi etc to arrive at Hotel The Spot. Just print and follow the directions given on the location page and you should be fine in reaching Hotel The Spot. However if you are coming at odd hours, it is best to use the pickup service from Hotel The Spot as explained above. Sometimes the prepaid taxi drivers are not very helpful in finding the places and are known to cheat new visitors to the city by taking them elsewhere for easy commission money.

Q How to use the Airport Metro Express to arrive at Hotel The Spot?

A Currently Airport Express operated between 0500- 2300 hrs. Only plan if your arrival is between 0415 – 2100 hrs. To arrive at Hotel The Spot while using the new Airport Metro Train, first arrive at the NEW DELHI TRAIN STATION (Metro Station). Then exit the metro station and enter the New Delhi Train Station (Main Train Station used for intercity trains) from platform number 16 side (the last platform side). Walk all the way to Platform no 1 side, which is also called the Paharganj side. Exit from train station compound and ask anyone for PAHARGANJ MAIN BAZAAR. Asking a coolie (porter wearing red color shirt with a oval badge tied to the arm is the best option). After entering the PAHARGANJ MAIN BAZAAR, just follow the directions given on the location page and you should be fine in reaching Hotel The Spot. Sometimes the touts that are near the station are not very helpful in helping you find the place and they might try to confuse you. Just stay firm and follow the directions.

Q Is there any deposit for making a reservation?

A Guest can be asked for some deposit for certain reservation specially where arrival is after 6PM and and guest are coming on their own.

Q Question: What is the check out time?

A Checkout time is 12 noon. This means that you can get room on or after 12 noon on the date of booking.

Q If I checkout later than 12 noon, do I have to pay extra?

A Checkout until 2 pm is provided free of charge if there is no booking untill 2 pm. If you checkout till 6 pm we will be charging you half day rent. If you checkout later than 6 pm, we will be charging you full night rent.

Q Can I check in earlier than 12 noon without paying extra?

A We allow early check-in free of cost only after 8:00 am, provided rooms are available. Checkin earlier than 8:00 am is chargeable for the previous night rent.

Q Question: How and when can I claim Breakfast?

A Breakfast is available between 8:00am to 11:00 am . Place your order by using intercom facility available in your room specify your room number to cook . He will serve you breakfast in your room.

Q Question: How and when can I avail internet and WiFi?

A WiFi is available FREE of cost, 24 hours in common areas and in most of the rooms. Just ask the reception for the WiFi key. If you want to use our computers for FREE, you can use them between 8:00am till 10:30pm. Max one hour per person per day. You can use more if no one is waiting.

Q Question: Is there any curfew? What time the gates close?

A We generally close the door around 1am. If we are aware of arrivals later than 1am, we keep the lights on and leave the doors open to welcome guests. Though the service at odd hours is limited, but check-in is still possible.

Q Can I keep my luggage at the hostel?

A Yes you can keep luggage with us. We keep it free till 24 hours from check out. After that, we charge INR10 per piece per day.

Q What happens if I misplace my key OR lock the room with the key inside?

A There is a charge of INR200 if you lose your key. Duplicate key is usually with the owners and it will take atleast 2 hours to bring duplicate key to hostel. Commuting charge INR200 is payable by you.

Q Which is the nearest train station?

A For intercity trains it is New Delhi Train Station which is 5-10 minutes’ walk. For local train it is R.K. Ashram Marg Metro Station which is 10 minutes walk.

Q What documents are required for check-in purpose?

A All Non Indians need to present passport and visa at the time of check-in. However all Indians 18 years and above have to have either one of the following

  • Passport OR
  • Driving License OR
  • Voter ID cards

This is required for all occupants of the room.